Recoveriescorp’s client engagement at both the operational and relationship level has strengthened over the past year, according to a recent Voice of the Customer survey conducted by an independent market research group.
Recoveriescorp’s Net Promoter Score (NPS) has risen from +48.5 in June 2014 to +52.5 in June 2015, placing recoveriescorp in the top trusted partner quartile of the research group’s benchmarking database. It should be noted that the average B2B NPS is -10.
The majority of clients were Promoters of the company. They praised recoveriescorp for the relationship skills of the senior account teams, saying we are open, honest and transparent, and are supported by strong analytics and reporting.
The survey comprised interviews with 45 clients from government, insurance and commercial sectors, and included their feedback on service delivery, understanding business needs, relationships, organisational alignment, partnering, marketing and innovation and future value. We very much appreciate the compliments and always take on board any area of suggested improvement.
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Recoveriescorp would like to sincerely thank all clients who participated in the survey, both for their time and for their input in assisting us to improve our services.